Product quality is the most direct expression of Matsui's creating value for customers and achieving customers. On the road of quality management, Matsui always regards quality as the lifeline of enterprise development.
Since the continuous service for G customers in 2020, our company has gradually won the trust of customers through differentiated products. G customer X project from standby supplier to main supplier, Matsui's rapid response and stability of product quality compared with competitors have played an important role. However, since the mass production of the project, there have been three quality incidents such as sand holes, leveling and color problems.
In order to improve the quality awareness of all employees and prevent the recurrence of quality accidents, the company organized a quality review meeting for all employees at the headquarters on the evening of August 19. The meeting was presided over by Linda Xu, director of the management center, and all cadres and employees of the company participated in the form of online live broadcast + live meeting.

[review, for better prospect]

·Kevin Miao, vice president of marketing, gave a brief introduction to customers and project background

·Linda Xu, director of the management center, reported 3 quality incidents

[reflection, in order to absorb the power of moving forward]

"Behind the project implementation results, there are management problems, and management problems are the essential problems.". Project members and relevant management cadres summarized and reviewed their own problems, and also put forward follow-up improvement measures. "The establishment of each process system comes from the summary of failure cases. Only by maintaining a sense of awe, in-depth learning and strict implementation, self inspection and self inspection and continuous improvement can we effectively avoid quality accidents and ensure the stability of product quality.".

·Speech by Paul Liu, direct participant of the project

·MOS Li, director of ink R & D department, made a speech

·Harvey Yu, director of production department, made a speech

·Lang Yu, director of quality management department, made a speech

[review and summary to accumulate the courage to start again]

Executive vice president Jason Wang made a concluding speech on the meeting. First of all, he affirmed the deep introspection and self-examination of the personnel involved in the project operation. He pointed out that an enterprise must have the ability of self-examination and self-examination if it wants to maintain its upward vitality and continuous progress energy on the road of growth. Secondly, in order to realize the unity of cognition and action, and to accumulate courage and energy for starting again, in combination with the accident cases, Jason shared the following:
First, "source control, process monitoring and continuous improvement" is the company's quality management concept. The real "source" essentially lies in people themselves. How to treat customers and their needs determines our work attitude and results; How to treat the process system and standards determines whether we can strictly implement them in the actual work process and avoid errors; How to treat our responsibilities determines whether the responsibilities of each post can be effectively performed and promotes the company as a whole. Therefore, only by changing and improving cognition can accidents be avoided from the source;
Second, product quality is the embodiment of work quality. The improvement of product quality depends on the improvement of each employee's work quality and the collection of work quality: put customers and customer needs in the first place, and constantly improve the level and quality of customer service; Timely adjust the work flow and standards according to the customer's needs and the changes of the company's products, and strictly implement them in place to effectively perform the post responsibilities; Carefully study and deeply understand the company's process system standards and the logic behind them. Only in this way can we provide customers with satisfactory products and services, create value for customers, and realize the common growth of the company and employees;
Third, adhering to the process system and standards is the basis for winning the trust of customers and realizing the Evergreen Foundation. Middle and high-level cadres and managers are required to establish process systems and standards based on customers, production and management scenarios, and personnel at all posts are required to conscientiously implement, implement and strengthen process systems and standards. At the same time, all employees are also encouraged to make reasonable suggestions on the improvement of the company's existing process systems and standards.

[interview after the meeting]

Perception of R & D center representatives
This quality accident review meeting made me deeply aware of the importance of process systems and standards for product quality. For R & D personnel, sufficient verification should be done in the early stage of product development to comprehensively evaluate the mass production. If there is any change in the mass production process, it must be carried out according to the change process specified by the company. The process system is not formalized and not based on old experience. Only in this way can the stability of product quality be fully guaranteed.
Perception of marketing center representatives
In terms of quality control, we need to standardize the process first and then standardize the standard process. Everyone's subjective consciousness is different, and any change has risks. Under the strong matrix operation mode of the project, it is more necessary for everyone to conduct brainstorming in time, predict and plan the potential and foreseeable risks, and analyze the controllability of the negative impact of the risks on the company, the mold factory and the terminal brand in multiple dimensions, so as to identify the risks in time, avoid the risks, reduce the risks and eliminate the risks.
Perception of representatives of supply chain center
1. Product quality is our first card to deal with market competition. We must improve quality management and make continuous quality improvement;
2. Quality is done, and work quality is inseparable from product quality. Be responsible for customers and results. In the process of R & D, production, testing and release of each product, we must strictly implement the process system with awe, so that the product quality can be guaranteed naturally;
3. The improvement of product quality management level also requires us to continuously improve relevant process systems. Make sure that everyone is responsible for each product, and that any details are regulated, documented and supervised.

[post meeting action]

·The production department reviewed the project quality problems and deeply studied the production process control procedure

·Coating R & D Department II held internal quality review meeting and conducted training on 4mie change

·Coating R & D department I emphasized the quality control of the Department's R & D in the morning meeting

·The color center of the Department once again emphasized the key points of follow-up quality control measures at the morning meeting

This meeting is the first quality review meeting for all employees of the company. The focus is not on review, let alone criticism and punishment, but to promote the baptism and sublimation of the quality management of all employees of the company. The ultimate goal is to promote all employees to respect the process system and pay attention to work quality. It is hoped that all partners will take this meeting as a starting point, learn from others, draw inferences from others, summarize and reflect, and sublimate themselves, so as to truly "focus on customers in everything", create value for customers and realize personal value at the same time.